Broadband for Malaysians

CelcomDigi

CelcomDigi is Malaysia's leading telecommunications provider. They offer a comprehensive range of mobile network and internet services, catering to individual and business users nationwide.

CelcomDigi History

Celcom History

Celcom Axiata Berhad is one of Malaysia's largest mobile telecommunications companies. It was established in 1988 and has since grown to become a major player in the industry.

Digi History

Digi Telecommunications Sdn Bhd, commonly known as Digi, is another prominent telecommunications provider in Malaysia. It was founded in 1995 and has built a strong reputation for its high-quality services.

CelcomDigi Formed with the Merger of Celcom and Digi

CelcomDigi was formed in November 2022 through the merger of Celcom and Digi, CelcomDigi is Malaysia's leading telecommunications provider. They offer a comprehensive range of mobile network and internet services, catering to individual and business users nationwide.

CelcomDigi brings together the rich histories of Celcom and Digi, both long-standing players in the Malaysian telecommunications industry. This merger allows them to:

  • Combined Strengths: Leverage the combined resources and expertise of both companies to deliver exceptional services.
  • Drive Innovation: Foster a culture of continuous improvement, developing cutting-edge solutions for their customers.
  • Enhanced Customer Experience: Offer a wider range of options and a more comprehensive service experience.

What is CelcomDigi Relationship with TM?

CelcomDigi's relationship with TM (Telekom Malaysia) is one of cooperation and competition. Here's a breakdown of why:

CelcomDigi is a Subcriber to TM Wholesale Services

Similar to Maxis, CelcomDigi utilize TM's extensive wholesale services. TM is a major infrastructure provider, and CelcomDigi subscribe to their high-speed broadband (HSBB) access to deliver internet services in areas where they might not have their own fiber optic network.

CelcomDigi and TM are Competitors

Both CelcomDigi and TM (through their Unifi Mobile service) compete for mobile network subscribers. They will vie for customer loyalty through factors like network coverage, data allowances, pricing plans, and value-added services. Broadband Market Rivalry: CelcomDigi and TM (through Unifi) are also competitors in the Malaysian broadband internet service provider (ISP) market. They will compete to offer attractive fiber optic and wireless broadband packages for homes and businesses.

Overall, the relationship between CelcomDigi and TM is likely to be a complex one. There could be areas where collaboration benefits both companies, such as network sharing or wholesale services. However, they will also be competitors in the mobile network and broadband markets, striving to win over customers with their respective offerings.

What is CelcomDigi Relationship with the Government of Malaysia?

CelcomDigi maintains a collaborative relationship with the Malaysian government. Here's a breakdown of the key aspects:

Government as a Customer

CelcomDigi provides telecommunications services to various government agencies and departments. This includes mobile plans, internet connectivity, and other solutions tailored to meet the specific needs of government clients.

Government as a Regulator

CelcomDigi adheres to government regulations regarding spectrum allocation, pricing guidelines, and industry standards. They actively participate in consultations to ensure policies foster a healthy and innovative telecommunications environment.

Public-Private Partnerships

CelcomDigi collaborates with government initiatives to expand internet coverage and bridge the digital divide. For instance, they might contribute to projects like Jalinan Digital Negara (JENDELA).

Licensed Operator

CelcomDigi operates under a license issued by the Malaysian Communications and Multimedia Commission (MCMC). This license outlines their obligations and ensures compliance with government regulations.

What are the technologies used by CelcomDigi?

CelcomDigi boasts the widest network coverage in Malaysia, ensuring reliable connectivity across the country. They leverage advanced technologies like:

Mobile Network

  • 5G: CelcomDigi offers high-speed 5G connectivity, enabling ultra-fast internet speeds and superior streaming capabilities.
  • 4G LTE: Their expansive 4G network provides dependable mobile data and clear voice calls throughout Malaysia.

Internet Services

  • Fiber Optic: CelcomDigi leverages fiber-optic technology for their high-speed broadband plans, offering significantly faster and more reliable connections compared to traditional options.
  • Cloud Computing: CelcomDigi integrate cloud solutions to manage their network infrastructure and offer various services, enabling scalability and efficiency.

CelcomDigi Vision and Mission

While CelcomDigi might not explicitly state a formal vision and mission statement on their website, their actions and pronouncements provide clues about their focus and goals.

CelcomDigi's Vision

CelcomDigi's vision appears to be centered on becoming Malaysia's leading provider of converged digital solutions, encompassing mobile, internet, and potentially other innovative services.

CelcomDigi's Mission

CelcomDigi's mission can be gleaned from their focus on several key aspects:

  • Customer Centricity: They strive to deliver exceptional customer service, user-friendly products, and innovative solutions that meet evolving customer needs.
  • Digital Transformation: They actively embrace advancements in technology to provide cutting-edge solutions and bridge the digital divide in Malaysia.

CelcomDigi's Values

CelcomDigi Organization

CelcomDigi Leadership

  • Board of Directors: CelcomDigi is guided by a Board of Directors with extensive experience who set the company's strategic direction and oversee its governance.
  • Chief Executive Officer (CEO): The CEO is responsible for the overall management and performance of the company.

CelcomDigi Organizational Structure

CelcomDigi likely employs a traditional divisional structure with different departments managing specific areas. Here are some potential divisions based on their areas of focus:

  • Mobile Network Division: Manages the mobile network infrastructure, including cell towers, spectrum allocation, and network optimization.
  • Broadband Services Division: Oversees CelcomDigi's fiber optic and wireless broadband services, including network maintenance, service delivery, and customer support.
  • Customer Service Division: Handles customer inquiries, complaints, and technical support for both mobile and internet services.
  • Marketing & Sales Division: Develops marketing campaigns, manages sales channels, and promotes CelcomDigi's products and services to acquire and retain customers.
  • Information Technology (IT) Division: Manages CelcomDigi's IT infrastructure, develops and maintains internal systems and applications, and ensures data security.
  • Human Resources (HR) Division: Handles recruitment, employee training and development, manages payroll and benefits, and fosters a positive work environment.
  • Finance Division: Oversees financial activities such as budgeting, accounting, and financial reporting.

CelcomDigi Workforce

CelcomDigi employs a team with a range of expertise, including engineers, network technicians, customer service representatives, marketing professionals, salespeople, IT specialists, accountants, HR professionals, and many others.

CelcomDigi's Market Position

  • Market Leader in Subscriber Base: Due to the merger, CelcomDigi now holds the largest mobile subscriber base in Malaysia, exceeding 20 million users (as of February 2023). This signifies their dominant position in the mobile network landscape.
  • Focus on Innovation: CelcomDigi prioritizes continuous improvement and network upgrades, embracing advancements like 5G technology to stay at the forefront of the industry.
  • Strong Broadband Player: CelcomDigi is a major contender in the Malaysian internet service provider (ISP) market, offering competitive fiber optic and wireless broadband options for homes and businesses.
  • Fiber Growth Potential: With the combined resources of Celcom and Digi, CelcomDigi is well-positioned to experience significant growth in their fiber optic subscriptions, potentially reaching a wider market.
  • Fixed-Mobile Convergence: Similar to Maxis, CelcomDigi emphasizes converged solutions, providing bundled mobile and internet packages under one brand to attract and retain customers.

CelcomDigi Annual Report

CelcomDigi publishes an Integrated Annual Report (IAR) that provides a comprehensive overview of their performance for the year. Here's how to find it:

  • CelcomDigi Website: Visit the Investor Relations section of the CelcomDigi website. Look for "Annual Report" or "IAR" for the latest edition available for download. As of today, May 5, 2024, the most recent report would be the Integrated Annual Report Year 2023 (IAR 2023).

The IAR covers the following aspects:

  • Company Performance: Financial results, subscriber base growth, key achievements, and future outlook.
  • Strategy and Operations: Details on CelcomDigi's business strategy, approach to network infrastructure, and service offerings.
  • Sustainability: CelcomDigi's commitment to environmental, social, and governance (ESG) principles.
  • Corporate Governance: Information on CelcomDigi's leadership structure, board of directors, and their approach to ethical business practices.

CelcomDigi Shares: Bursa Malaysia Listing

If CelcomDigi is a publicly traded company, you can find information about their stock listing on the Bursa Malaysia stock exchange. This would include details like:

Stock Exchange: Bursa Malaysia (KLSE) Stock Code: (assuming CelcomDigi is listed, you would need to find the specific code) Company Name: CelcomDigi Berhad (or relevant company name)

CelcomDigi Corporate Social Responsibility (CSR)

You can explore CelcomDigi's website or annual reports to learn more about their CSR initiatives. Here are some areas of focus:

  1. Bridging the Digital Divide
  • CelcomDigi have programs that provide affordable internet access or subsidized devices to underprivileged communities. They could also partner with educational institutions to equip students with digital literacy skills.
  1. Education and Community Empowerment
  • Initiatives that support education and capacity building within the communities CelcomDigi serves. This could involve scholarships, skills training programs, or digital literacy workshops.
  1. Environmental Sustainability
  • Energy Efficiency Initiatives: Optimizing network operations to reduce energy consumption.
  • E-Waste Management: Implementing responsible disposal systems for electronic waste.
  • Promoting Green Practices: Encouraging customers to adopt paperless billing and eco-friendly solutions.

CelcomDigi Plans and Services